Friday, September 26, 2008

Follow The Zebra


Bigpond are following me on Twitter.

: o

It all started with this Tweet:

Me: Composing letter to Bigpond to protest charges for additional usage. ROFLMAO. Just typed Pigpond inadvertently. Might leave it as is. 09:42 PM September 24, 2008 from web

Me: And now Bigpong! It honestly just fell out as I was typing. 09:47 PM September 24, 2008 from web

And then, the next day:

Bigpond: @zebrabites BigPond® would like 2 chat about the concerns U have. Click http://tinyurl.com/5ufhvf & a BigPond consultant will email U back. 12:03 PM September 25, 2008 from web in reply to ZebraBites

Me: Hello Bigpond and thanks for the follow! I think. : S 12:06 PM September 25, 2008 from web

Me: @BigPondTeam I have already emailed you and without much success. Will this time be different? 12:09 PM September 25, 2008 from web in reply to BigPondTeam

Me: @BigPondTeam Yoohooo! Are you still there?? 12:26 PM September 25, 2008 from web in reply to BigPondTeam

Bigpond: @zebrabites yes we will certainly assist in any enquiry you have 12:39 PM September 25, 2008 from web in reply to ZebraBites

Me: @BigPondTeam Great! I will email you my woes and await your reply. 12:42 PM September 25, 2008 from web in reply to BigPondTeam

Me: off for a walk to post a letter. To Bigpond. Cause they need a (hard copy) signature to process my request. *mind boggling* 05:01 PM September 25, 2008 from web

You can find further interesting twittering on this here:

And by the way Bigpond, my invitation still stands!

Me: @BigPondTeam Come and *listen* to responses to your tweets: a lot to learn here if you're interested! about 6 hours ago from web in reply to BigPondTeam.

15 comments:

Mike Hickinbotham said...

Hi Katie,

Thanks for the feedback and insights.

Cheers,

Mike Hickinbotham (Telstra)

Katie Harris said...

Hi Mike

Thanks for reading and I hope it's been helpful from a customer/follow-ee perspective.

I'm very much looking forward to seeing how the BigPond team move forward on all this!

Cheers

Katie

Tim Longhurst said...

Wow... Good to see an Aussie company having a crack at Twitter... I'll go and follow Pigpond now... I mean... Oh, never mind...

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